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Shipping Costs& Tax

Free shipping on all items.

Please note that customs duties and import taxes may apply depending on your country's regulations. These fees are set by your local customs authority and are not included in our product prices.

Shipping Locations and Delivery Estimates

Processing time: 1-4 business days

Delivery time is 8-14 business days to countries: Belgium, Bulgaria, Cyprus, Czechia, Denmark, France, Germany, Greece, Iceland, South Korea, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, United Kingdom, Spain, Estonia, Finland, Qatar, Sweden, Switzerland, Taiwan, Austria, Croatia, Greenland, Hungary, Latvia, Lithuania, Luxembourg, Romania, United States (56 of 62 states) 

Delivery time is 10-20 business days to countries: Australia, Brazil, Canada, Croatia.

Delivery time is 15-25 business days to countries: Saudi Arabia, South Africa, United Arab Emirates, Bolivia, Colombia, Costa Rica, Egypt, India, Iraq, Japan, Lebanon, Mexico, New Zealand, Peru, Tunisia, Armenia, Chile, Georgia, Ghana, Morocco, Nigeria, Russia, Rwanda, Ukraine, Uruguay, Argentina, Guatemala 

We ship in-stock orders as soon as possible. This is often the day you order it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If your country or region is not in this shipping zone, please contact us. 

If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when the weather permits.

Orders Tracking

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

Tracking: https://cowderry.com/apps/parcelpanel

Attention

• After your payment has cleared, we will preparing your order, and if there is no comment leave in order for the address and we don’t receive the address change notification, we will ship your order according to the shipping address you provided in the account information. Please notify us any address change before your order is marked “Shipped” to avoid parcel loss.
• All items are Inspected and carefully hand-packed before dispatching.
• With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can’t be held liable for any damage that may have occurred in transit.
• We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at support@cowderry.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
• Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

If you have special questions about the order, please contact customer service: support@cowderry.com

Our Promise

With Cowderry, you can be sure of consistent, product that meets high quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 14 days from the date of delivery. Please keep in mind that all returns must be unused and undamaged and all packaging, labels must remain intact and be attached with the item. If your item is found to be faulty within 1 year, you have a manufacturer warranty from the date of purchase and permanent technical support.

14 Days No Reason Returns

If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 14 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.

We can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3 business days.

Custom Items Return Policy

• The item is defective;
• The item is damaged or unusable due to our error.

Typically, refund takes about 10 business days for the refund to reflect in your account, although the exact timeline may vary depending on your bank's processing procedures. If payment was made using PayPal, refunds are typically processed immediately and reflected in the account promptly.

For any issues, please contact us and follow our warranty process:
To initiate a return for an exchange or refund, please email us at support@cowderry.com stating your reason for return and attach images/video of the product, provide your order number. Once your request is approved. you can return the item to our warehouse and we may request the tracking numbers of your item(s).

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Order Cancellations

Order Cancellation before Shipment:

If you need to cancel your order, you must cancel within 24 hours to receive a full refund. Contact us via support@cowderry.com to have your order canceled immediately. Please provide the order details, including the order number, receiver's name and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3 business days.

Order Cancellation after Shipment:

No, the order can't be canceled after shipment. If orders are rejected at delivery,  you will receive a full refund minus a shipping fee after we receiving your returned item.

Returned&Exchange Products

For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return or exchange. For more than the warranty period, the customer needs to pay for after-sales repair postage and replacement postage by the consumer.

Defective Item:

If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us at support@cowderry.com before returning the item. We will, upon request, replace the item or issue the full refund.

Received the Wrong Item:

We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label. After receiving your returned item, please send us an email to support@cowderry.com indicating your order details. We will, upon request, send you the correct item or issue the full refund.

Item Damaged During Transit:

In the unlikely event your item arrives at you in less than perfect condition, please reject the delivery immediately and get in touch with us at support@cowderry.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund or exchange can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or videos of the defective product.

Missing or Lost Item:

If you suspect your package is missing or lost, please email our customer service team at support@cowderry.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package.

Warranty Exceptions

This limited warranty &free repair service do not cover products that are out of warranty repair (Warranty period) and do not cover any damage caused by:

1. Any failure of the product because the operating environment does not match the relevant national standards, including but not limited to overvoltage, overcurrent, lightning, high temperature, extremely high humidity, vibration.
2. External causes such as earthquakes, fires.
3. Unexpected factors or human behaviors such as liquid contact, abuse, oxidation, rust.
4. Failure to follow the product instructions to install, use, maintain, store the product.
5. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number.
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.